Offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the instructions below and we will be happy to help you to return or exchange your purchase.
There is no need to call for return authorization. Please use our Returns and Exchanges portal to process your request.
- 30 Day Returns
- We have a firm 30 day return window. Returns after 30 days require special authorization.
- Original Shipping
- Original shipping costs are excluded from the refund.
- Bundled Items
- All applicable components must be returrned for a full refund or credit.
- For Exchanges
- A pre-paid label is emailed after you submit an exchange request.
- $3.99 will be deducted from the refund to cover part of the shipping cost.
- A gift certificate code will be emailed upon receipt of the returned items.
- Order the item you wish to receive at FrostGuard.us.
- For Returns
- A pre-paid label is emailed after you submit a return request.
- The cost of the label (usually $8-11) is deducted from the refund.
- Exception: If your exchange is the result of a shipment error by FrostGuard.us or the product arrived damaged, we are happy to resolve this for you. Please submit a warranty claim via our contact form instead of a return request.
- Credit will be issued to the original form of payment upon receipt of the returned items. Depending on your financial institution, it may take 2-5 business days for the credit to be applied to your account.
This Process Only Applies for Product Purchased Through FrostGuard.us
If you purchased through another retailer, returns and exchanges must be facilitated through that retailer. We cannot directly issue credit for purchases made from other websites.
After Completing The Return Authorization Request:
- Make sure all of the items are enclosed, along with the invoice, confirmation email or a note with your order number.
- Download, print and attach the label provided in the confirmation email.
- Go to your local carrier to ship the package.
- You will receive a confirmation email as soon as the return is processed.